ISP Digest - Read/Write a comment.

550Access has found a place in my heart.
Howdy y'all! Couple questions to ponder: Did you ever notice that when you blow in a dog's face, he gets mad at you, but when you take him on a car ride, he sticks his head out the window? Or, Why is a person that handles your money called a 'Broker'? Things that make you go, "Hmmmm..."

550Access has found a place in my heart. They're a trustworthy company who tells it like it is. If all I need is a way to read my email on yahoo, or occasionally do research on how on earth to potty train my 3 and a half year old, I'd go with this ISP.

Read entire review


Ken (Guest)	2003-10-06 22:36:24
550access I tried to get answers to two questions via their "on line support" service. The following conversation with Henry took about 20 minutes with very long gaps where Henry remained completely silent. Henry finally simply disconnected me rather than answer the second question. " Hello Ken , Below is the complete transcript of your chat session: === Company: VIP PowerNet Department: 550Access Name: Henry Email: noresponse@noemailresponse.com Day: Sun 10/05/03 11:21 pm --------------------------------------------- Welcome Ken ! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time. --------------------------------------------- "1. Can I use Outlook Express with 550 connection for e-mail? 2. When engaged in lengthy download, do I get cut off with/without warning?" --------------------------------------------- You are now speaking with Henry, 550Access. Ken : Great, I'm Ken Henry : Hello! Ken : Ditto Henry : How can i help you Ken : Do you see my questions above or are they just on my screen? Henry : o.k. Ken : "1. Can I use Outlook Express with 550 connection for e-mail? 2. When engaged in lengthy download, do I get cut off with/without warning?" Henry : yes you can use emails with 550 access if you have your own email provider Henry : You need to set your incoming and outgoing server Ken : For example, who or what would be an "e-mail provider? Henry : You can get emals from other companies like hotmail.com Ken : Believe you're saying that a connection to the net via 550 access does not provide email capability...right? Henry : yes right. we only provide basic internet service Henry : at $ 5.5 per month Ken : Second question: My problem at the moment is a need to do research which sometimes requires reading documents on a web site for maybe 30 or 40 minutes. At present I get cut off in 20 minutes .. no warning. How about 550? Ken : Are you there Henry? Henry : ya Ken : Guess you don't know the answer -- got a telephone no. for tomorrow to find out? Henry : we do provide phone support but it is a pay services Ken : Okay. Are you aware of a time limit? The 150 hours / month is much more than I need, but at times I need a solid connection. Henry : are you getting disconnected frequently? Ken : It can happen at 20 minute intervals if IE6 is not showing some surfing activity. If I get disconnected during a download, I lose the data. Henry : There are several reasons as to why you may be cut off: Ken : Such as? --------------------------------------------- Your party has left this session. --------------------------------------------- === Thank you


S. (Guest)	2003-10-07 00:57:48
Geez... One mighty support, huh? Guess, you get what you are paying for... I used to own an ISP - not a big deal to start one, really. But the most important thing is, of course, support. I mean, if you don't provide a telephone support, do at least e-mails or online, but DO SOMETHING - and people will keep you as a provider. From my experience even most sophisticated users have questions sometimes -- you must be there for them this way or another. Even at five bucks a month. ... Just keep wondering how people expect to be successfull running business like that. Mr S.

Unhappy Customer (Guest)

2008-10-09 01:34:09

Connection reliability:

Technical support quality:

You get what you pay for
Pros: The Price
Cons: Connections, Support, Dropped connections
I get a lot of unable to connect and dial up server is not responding error messages. Online support has seemed to disappear altogether. Every time I click on live support I get a "Leave a message" message. When I do get a hold of them they don't seem to know/care what I'm talking about. Can't wait to get DSL.

Comment previous reviewer's opinion below or leave a new comment here
Would you recommend this ISP to anyone?	Yes No Not sure
Connection reliability:
Technical support quality:
Pros:
Cons:
Subject:
Message:
Your name:
E-mail:

TOP

Please address all inquiries and questions to webmaster @ theisplist.com